Refund & Returns Policy

We want you to be satisfied with your order. This policy explains when returns and refunds are possible.

Eligibility

For hygiene and safety reasons, nicotine pouches can only be returned if they are unopened, unused and in their original sealed condition. Items that have been opened or used cannot be returned unless they are faulty.

Damaged or incorrect items

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with your order number and a photo. We will arrange a replacement or refund.

How to request a return

Contact us using the details on our Contact page with your order number and reason. Do not return items before contacting us.

Refunds

Approved refunds are issued to your original payment method or as agreed with you. Please allow a reasonable processing period once your return is received and inspected.

Non-returnable items

Opened or used products, and clearance items marked non-returnable, are not eligible for return except where faulty.

Last updated: 28 July 2026